Self Vibe - Africa's #1 Beauty & Wellness App

Introduction

Welcome to Self Vibe! Self Vibe is operated by Vibelabs Group Limited, registered in Ghana. These Partner Terms govern your relationship with Vibelabs Group Limited ("Self Vibe", "we", "us") and your use of our business website, Self Vibe for Partners mobile app, and related services as a business partner.

By registering as a partner or using our services, you agree to be bound by these terms, our Privacy Policy, and any additional terms that may apply to specific services.

These terms are specifically designed for beauty and wellness professionals operating in the African market. Our current offering is focused on Ghana; features are available only where enabled for your workspace.

Your relationship with Self Vibe

As a Self Vibe partner, you maintain your independence as a business owner while leveraging our platform to enhance your operations. We provide technology solutions; you provide the services to your clients.

Key aspects of our partnership:

You remain responsible for your business operations and client relationships
We provide software tools and payment processing capabilities
You set your own prices and service offerings
We facilitate bookings and payments but don't control your business decisions

This partnership model ensures you maintain control over your business while benefiting from our technology platform.

Self Vibe services

Our platform includes several integrated services designed to support your business:

Business Management

Calendar management, client database, service catalog, and staff scheduling tools

Client Experience

Online booking, automated reminders, and review management

Payment Processing

Secure payment handling, invoicing, and financial reporting

Analytics & Insights

Business performance metrics and growth analytics

Self Vibe booking services

Our booking system allows your clients to schedule appointments online while giving you full control over your availability and booking policies.

Booking features include:

Real-time availability display
Automated confirmation and reminder messages
Cancellation and rescheduling management
Selection of services, professionals, dates and available time slots
Online payment, deposits or payment at the venue, where enabled

You maintain full control over your booking policies, including cancellation terms, advance booking requirements, and availability windows.

Keep opening hours, staff availability, prices and booking policies accurate. Cancellation, rescheduling and no-show rules must be disclosed before booking. Any deposit retention must follow the disclosed policy and applicable law; recording a no-show is not permission to make an undisclosed charge. Reminders depend on accurate contact details and third-party delivery and are not guaranteed to arrive.

Self Vibe payment services

Online payments are processed through Paystack using the payment channels offered at checkout. Cash and other payments collected directly at the venue are recorded separately and are not payments collected by Self Vibe.

Payment processing includes:

Credit and debit card processing
Mobile money where supported by the payment processor
Automated invoicing and receipt generation
Refund and chargeback management
Ghana cedi payment and fee breakdowns

Payment Terms: We collect payments on your behalf and transfer funds to your designated payout account through the payment processor, less the disclosed fees and any applicable adjustments.

Fees: Payment processing fees are clearly disclosed and competitive with industry standards. No hidden charges or surprise fees.

Account setup and listing review

Creating a business account gives you access to setup and workspace tools. It does not automatically publish your business on the customer marketplace. Complete the listing flow and submit it for review.

Listing responsibilities:

Provide accurate business details, contact information, location, hours, services and photographs
Only offer services and products you are authorised and qualified to provide
Draft, pending and rejected listings are not publicly available for customer discovery
Marketplace visibility requires an approved listing that is also listed
If a submission is rejected, review the reason, correct the listing and resubmit

Listing approval is not a guarantee of bookings, ranking, professional licensing or the quality of a partner's services. Self Vibe does not currently supply or rent physical payment terminals.

Self Vibe store

The Self Vibe Store allows you to sell retail products alongside your services, creating additional revenue streams for your business.

Store features include:

Product catalog management
Inventory tracking and alerts
In-person product sales and sales receipts
Online pickup orders, where enabled, with online payment or payment on collection
Supplier, stocktake and inventory management tools, where enabled
Sales reporting and analytics

You maintain full control over your product pricing, descriptions, and availability. We simply provide the platform to showcase and sell your products.

Product fulfilment is pickup only; Self Vibe does not currently provide product delivery. You are responsible for stock accuracy, product safety, collection instructions, fulfilling orders, taxes and lawful return policies. Handle cancellations and refunds through the supported order and payment flow; marking an order cancelled is not evidence that an online refund has completed.

Other Self Vibe services

We continuously develop additional services to support your business growth:

Marketing Tools: Deals, promotional codes and customer communications, where enabled.

Staff Management: Employee scheduling, commission tracking, and performance analytics for multi-staff businesses.

Client Relationship Management: Client contact records, appointment history and notes.

Business Reporting: Appointment, sales and performance reports based on recorded workspace data.

AI Assistance: Where available, AI can help draft business descriptions and other content. Review and correct every output before saving or publishing it. AI may produce inaccurate or unsuitable text and does not verify your qualifications or replace professional advice.

Content in Self Vibe services

You retain ownership of all content you upload to our platform, including business information, service descriptions and photos. Personal information is subject to the rights of the individuals concerned and is not treated as property owned by a business.

Your Responsibilities:

Ensure all content is accurate and up-to-date
Respect intellectual property rights of others
Comply with local advertising and business regulations
Maintain professional standards in all communications

Our Rights: You grant us a limited license to display your content on our platform and in marketing materials (with your permission) to promote our services.

Staff access and workspace deletion

Owners manage workspace membership and staff permissions. Invite only authorised people, use individual accounts rather than shared passwords, and remove access when a person leaves your team. A person may belong to more than one workspace.

Unlisting hides your public listing without deleting the workspace. Workspace deletion is a separate, permanent action that removes the workspace and its associated operational data. Owner and team-member accounts remain active; deleting a personal account is a separate action. Save or export records you need before requesting workspace deletion, and resolve outstanding bookings, pickup orders and payment issues. Deletion does not itself settle a debt or issue a refund.

Certain payment, security or legal records may be retained where required or permitted by law, as explained in our Privacy Policy.

Independent controllers

Data-protection responsibilities depend on the purpose of the processing. You are responsible for the client data you collect and use in your business. Self Vibe is responsible for the personal data it uses for its own platform, security and marketplace purposes.

You are the controller for:

Your client's personal information and treatment records
Business decisions about data collection and use
Compliance with client consent requirements
Data retention policies for your business records

We are the controller for:

Platform usage analytics and system performance data
Account security and fraud prevention measures
Service improvement and feature development
Legal compliance and regulatory reporting

Self Vibe as data processor

When processing your clients' data on your behalf, we act as a data processor under your instructions as the data controller.

Our processing activities include:

Storing client appointment and contact information
Processing payments and generating receipts
Sending automated appointment reminders
Generating business reports and analytics

Data Protection: Use client information lawfully, protect access, respect applicable consent and marketing requirements, and comply with Ghana's Data Protection Act, 2012 (Act 843) where it applies. Our Privacy Policy and data-protection information describe data handling. Do not assume a separate data-processing agreement exists unless one has been agreed.

Self Vibe's right to access your data

We may access your account data in limited circumstances to provide support, ensure platform security, and comply with legal obligations.

Permitted access scenarios:

Technical support and troubleshooting (with your permission)
Security incident investigation and response
Legal compliance and regulatory requirements
Platform maintenance and system updates

Access Controls: Access to non-public workspace information is restricted to authorised personnel for the purposes described in our Privacy Policy.

Your Rights: You can request details of any data access and receive copies of your data by contacting support, subject to identity verification and applicable legal requirements.

Self Vibe charges and fees

Self Vibe does not currently charge business subscription fees. Online transaction fees are separate from the price of a partner's services or products. Amounts for Ghana transactions are in Ghana cedis (GHS).

Current standard online transaction fees
Transaction	Business platform fee	Customer processing fee
Appointment deposit	4.5% of the deposit + GHS 1 booking fee	2% of the deposit
Appointment paid in full	1% of the service amount + GHS 1 booking fee	2% of the service amount
Online appointment balance	1% of the remaining balance; no second booking fee	2% of the remaining balance
Gift card or customer membership purchase, where enabled	3% of the purchase amount	2% of the purchase amount
Online pickup product order, where enabled	5% of the order amount; no fixed booking fee	2% of the order amount

The business platform fee is deducted from the amount payable to the business. The customer processing fee is added to the amount charged to the customer. Fees are rounded to the nearest pesewa. The GHS 1 appointment booking fee is part of the business platform fee, not an additional customer charge.

Pay-at-venue appointments and pay-on-collection product orders do not use this online payment fee schedule. Any separate fee must be disclosed before it applies. Earlier payments may have been made under an earlier fee schedule; their recorded payment breakdown continues to apply.

Review the fee breakdown and final amount shown before confirming payment. A displayed discount or separately agreed business rate may differ from these standard rates. Changes to fees will be communicated before they apply to new payments. Customer memberships are services sold by partners, not subscriptions to Self Vibe's business software.

How we invoice and pay our partners

Online payment settlement is handled through the payment processor and the payout account configured for your business:

Payment Schedule: Availability depends on Paystack's settlement schedule, banking days, verification requirements and any payment holds. We do not guarantee a fixed payout time.

Payout Details: Keep your payout details accurate and complete any checks required by the processor. Any processor thresholds or restrictions apply where relevant.

Records: Use the receipts, sales records, finance views and reports available in your workspace to reconcile payments. A recorded sale or paid status alone does not prove bank settlement.

Tax Compliance: You remain responsible for your tax treatment, invoices and reporting obligations. Self Vibe does not provide tax advice.

Refunds and Chargebacks: In case of refunds or chargebacks, the amount will be adjusted through the applicable refund process or processor dispute procedure. Keep accurate fulfilment records and cooperate with requests for evidence. We do not promise that every fee is refundable.

What we promise you and what you promise us

Our Promises to You:

Work to maintain a reliable platform, subject to maintenance and interruptions
Provide responsive customer support during business hours
Keep your data secure and comply with all applicable privacy laws
Support payment processing and reconciliation through the payment provider
Continuously improve our platform based on user feedback
Provide transparent pricing with no hidden fees

Your Promises to Us:

Provide accurate business and contact information
Comply with all applicable laws and professional regulations
Maintain professional standards in client interactions
Pay all fees and charges on time
Respect the intellectual property rights of others
Use our platform only for legitimate business purposes

In case of concerns or disputes

We're committed to resolving any issues quickly and fairly:

Direct Contact: Contact our support team at [email protected]. Include the workspace name and relevant booking, order or payment reference, but do not send passwords or full card details.

Step 2 - Escalation: If not resolved, your concern will be escalated to our support team for further investigation. Resolution time depends on the issue and any third-party response.

Payment Disputes: Refund and chargeback issues may require cooperation with the payment processor and the partner providing the service or product.

Governing Law: These terms are governed by the laws of Ghana. Disputes may be brought before a competent court in Ghana, subject to any mandatory rights to seek a remedy elsewhere. Nothing in these terms removes rights or remedies that cannot lawfully be excluded.

For urgent issues, use the available support channels. We do not currently promise a 24/7 hotline, a fixed resolution time or a service-level agreement.

Definitions

Key terms used throughout these Partner Terms:

Self Vibe Platform: The complete software solution including web application, mobile apps, and associated services.

Partner: A beauty or wellness professional or business using our platform to manage their operations.

Client: End customers who book and pay for services through our platform.

Services: Beauty, wellness, or health services provided by partners to their clients.

Transaction: Any payment processed through our platform for services or products.

Data Controller: The entity that determines the purposes and means of processing personal data.

Data Processor: The entity that processes personal data on behalf of a data controller.

Interpretation

These terms should be interpreted as follows:

Applicable Law: These terms are governed by Ghanaian law. Partners must also comply with laws applicable to their business, including Ghana's data-protection requirements where applicable. Mandatory statutory rights remain unaffected.
Language: The English version of these terms is the authoritative version. Any translations are provided for convenience only.
Severability: If any provision is found to be unenforceable, the remaining provisions will continue in full force.
Updates: We may update these terms from time to time. Significant changes will be communicated through the platform, email or published notices before they take effect where required.
Contact: For questions about these terms, contact [email protected].

By continuing to use our platform, you acknowledge that you have read, understood, and agree to be bound by these Partner Terms of Business.

Self Vibe partner terms